Wednesday, April 16, 2008

Survey Says...

For several weeks in March & April the NOVA Libraries conducted a user-satisfaction survey to see how our students think we're doing. And the Results Are In for the Alexandria Campus:

63% of students rated the quality of the study environment as "Excellent" or "Very Good".

90% of students found Library staff "Always" or "Usually" courteous.

85% of students felt they were "Always" or "Usually" assisted quickly.

Most popular activities conducted in the Library include Research (80% of students), Study (80%), Email (64%), and Borrow Books (60%).

Over half of respondents had used online databases, Reference books, or checked books out of the Library.

81% of students "Always" or "Usually" found the resources they needed.

What could the Library do better?

Students expressed frustration of dissatisfaction with noise-levels, lack of group study, the wireless network, and inadequate access to computers.

Note: Upon completion of Phase III the Library will be able to expand into the area currently occupied by the Counseling Department and the Financial Aid Office. Following a series of student focus groups as well as this survey, the Library hopes to provide access to enclosed group study, increase the number of computers and improve computer work spaces, and create better divisions between "noisy" functions like photocopying, computers and group work from "quiet" functions like individual study and research.

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